Privacy Policy

1. Information we collect

When you use our site or communicate with us, we may collect:

• your first and last name;
• your work email address;
• the name of your organization;
• your function or role, if you choose to provide it;
• your phone number, if you choose to provide it;
• the content of any message you send us;
• certain technical information necessary for the operation and security of the service, such as IP address, browser or request-related information.

When you request a demonstration, we use this information to handle your request and to communicate with you.

2. How we use your information

We may use your information to:

• respond to your requests;
• arrange a demonstration or discuss a project;
• communicate with you about Pladdo AI;
• ensure the security and proper operation of our site and services;
• diagnose technical issues and improve our services;
• comply with our legal obligations, where necessary.

We do not sell your personal information.

3. Use of Pladdo AI by organizations

Pladdo AI lets organizations create and deploy AI agents and workflows connected to their knowledge, tools and processes. In private deployments, certain data may be processed to provide the features configured by the organization, including knowledge, documents, conversations, agent configurations or information required to run a workflow.

The precise processing terms may vary depending on the deployment, the features enabled and the technology providers used. Additional commitments may be defined in the agreements entered into with client organizations.

4. Third-party providers and services

We may rely on technology providers to operate Pladdo AI, in particular for:

• hosting and storage;
• databases;
• authentication;
• communications;
• artificial intelligence services;
• technical monitoring and security.

Depending on a deployment’s configuration, certain information may be sent to an artificial intelligence provider in order to produce a response or run a feature. Pladdo AI is designed to be able to use different providers and models according to the organization’s needs.

5. Security

We put in place technical and organizational measures intended to protect the information under our control against unauthorized access, use or disclosure. Access to production data is limited to the people and systems that need it to provide, secure or maintain the service.

As no system can guarantee absolute security, we continue to evolve our protective measures based on needs and risks.

6. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, and to meet our applicable legal or operational obligations.

Information related to a demonstration request may be retained to follow up on the request and the business relationship. Different retention rules may apply to data processed within a client deployment and may be specified in the applicable agreements.

7. Cookies and similar technologies

The site may use cookies or similar technologies necessary for its operation, security and session management.

If we later add non-essential analytics or advertising tools, we will update this policy and the applicable consent mechanisms.

8. Your rights

Depending on applicable laws, you may in particular request:

• access to the personal information we hold about you;
• correction of inaccurate information;
• deletion of certain information where the law permits;
• information about how your information is processed.

We may need to verify your identity before responding to certain requests.

9. Transfers and providers located outside your region

Some providers used by Pladdo AI may process or store information in other provinces, countries or jurisdictions.

Where applicable, we take reasonable measures so that such processing is carried out in accordance with applicable requirements and relevant contractual commitments.

10. Changes

We may update this policy to reflect changes in our services, practices or applicable requirements. The date of the last update is shown at the top of this page.

11. Contact us

For any question about this policy or the handling of your personal information:

Groupe VIAPLUS inc. — Pladdo AI · Email: contact@pladdo.com